Xiaomi and POCO ideally are the same company and the software are technically the same as well. Recently, as per users, there have been multiple instances where users are facing Bootloop issues. As per, XDA the user who has updated the recent MIUI 12 update and has Airtel Thanks App are facing this issue. The issue is happening because of MIUI’s “Find device” service and Airtel Thanks App. Users see a popup “Find device closed unexpectedly” error post lock screen unlock and the device is going under Bootloop.
Harmeen Mehta, Global CIO and Head of Digital at Airtel in a recent tweet have clarified the issue to be Xiaomi’s side. Xiaomi on the other hand may push the update soon maybe in a few days as an Emergency patch. Users, for now, have few temporary fixes which may or may not work. Users are advised to visit the nearest service center for the issue.
Some @airtelindia customers are experiencing phone crashes on MI phones. We have worked with Xaomi to find the cause & they are preparing a fix. Meanwhile we have put a small tweak in the airtel #Thanksapp to help. Please open the app once to effect new settings. #HappyDiwali2020
— Harmeen Mehta (@HarmeenM) November 14, 2020
In a statement regarding the fiasco, Xiaomi said:
“It has come to our notice that Mi & Redmi devices are showing an error, causing unwanted rebooting of the device. It has been observed that certain lines of code are misbehaving during an app update. While we are working on fixing the issue with the App developer and rollout out a permanent update by early next week, we have put temporary containment measures in place, over the last 36 hours. This fix may need consumers to get their devices at a service center. At Mi India, customer experience is top most priority and we regret the inconvenience caused to them. As a committed brand, our endeavor is to continue delivering on our consumer expectations, thereby offering best user experience to everyone.”
Until Xiaomi delivers a fix, you can also try uninstalling the Airtel Thanks app from your device, disabling “Ultra Battery Saver” in phone settings, or disabling “Find My Device” as a temporary fix. However, these solutions may not be 100% effective.