ASUS India announced an extension of warranty support for their customers amid the COVID-19 pandemic.
The warranty extension will be available for all Smartphones, Laptops, Desktops, All in one, and Tablets whose warranty has expired during the lockdown period between March 25, 2020 and April 14, 2020 for a period of 30 days.
Leon Yu – Regional Director, System Business Group, Asus India & South Asia said, “Abiding to the lock-down rules, we have our online support active for consumers even under the current circumstances but have had to temporarily pause service through our onsite service operations and service centers. We understand these tough situations and we would like to ensure peace of mind, of our customers by extending the warranty support by one month on ASUS and ROG products, whose warranty was expiring during the lockdown period.
Rest assured, we will resume offline operations with more zest and enthusiasm as soon as the regulations are lifted. We would like to thank our users in advance for their understanding and patience. We are sure that we will emerge stronger from this pandemic. In the meanwhile, we urge everyone to stay home and stay safe.”
ASUS will be in constant communication through the company official social media handles and company website. In the interim, users can avail chat (on www.asus.com/in) and email (firstname.lastname@example.org) service for any queries.
This is quite an initiative taken care of by ASUS, it shows that it’s not about sales but also about customers after sale support which creates an overall experience.